Starting a Shopify store should be thrilling until payment failures strike. For new merchants, every unexplained declined transaction feels like a personal failure.
Lost Sales, Lost Sleep
Customers vanish at checkout and Shopify's basic tools leave you guessing: Was it fraud? A misconfigured gateway? A customer error?
You're forced to play detective while revenue slips away and frustration grows. The stakes are high:
- Unseen patterns in failed payments drain cash flow.
- Fraudulent transactions risk chargebacks and penalties.
- Customer complaints pile up, eroding trust in your brand.
- Technical jargon around gateways like Stripe or PayPal paralyzes action.
The Future
You didn't start a business to drown in payment chaos. Imagine a world where:
- Every payment failure triggers an instant alert explaining why it happened.
- You see real-time trends in failed payments by gateway, location, or card type, so you fix root causes fast.
This is the future we're building: No more guesswork. No more silent revenue leaks.
About Us
I'm Darong. I'm a senior software engineer and a specialist in bank integrations.
Throughout my career, I've often received questions from clients and merchants:
- Why did this transaction fail?
- Why this customer card is declined?
- Why did this user fail to deposit?
By the time these support tickets are raised, the revenue has already been lost.
Thus, I believe the solution is for merchants to act immediately and win back their customers.
